What should I do before each visit?

1. Sign on to your Portal account.

2. Under My Account there is an option for Personal Information, to enter any change to your address, phone number, and emergency contact information.

3. Under My Account there is an option for Additional Information, to enter any change to your pharmacy, and additional contacts.

I did not receive an e-mail with my username and password.

Allow up to 24 hours to receive your e-mail. The timing is based on volume and server load. Inform our office if it has been longer than 24 hours so someone may help you.

How do I obtain a username and password?

Contact your provider’s office to establish a Patient Portal account.

I’m having trouble signing on. What can I do?

1. Confirm that your username is correct. Your username can be found in an e-mail with the subject Patient Portal Access Information – Gagon Family Medicine. Otherwise, click on Can’t access your account? and follow the instructions.

2. Be sure you are typing your password correctly. Your password is case-sensitive (the username is not).

3. If you are still having trouble, please contact your provider’s office so they may help you.

How do I change my username?

The username is assigned by your provider’s office. Please contact them if you want to change your username.

How do I change my password?

Sign on to the Portal with your existing password, then click Reset Password under My Account.

I forgot my password.

Click the Forgot Password? link at the top of the window.

How can I update my address or phone number?

Sign on to the Portal, then click Personal Information under My Account.

How can I update my emergency contacts or pharmacy?

Sign on to the Portal, then click Additional Information under My Account.

How can I send a message or an e-mail to the practice?

Sign on to the Portal, then click on Inbox under Messages.

How can I request an appointment?

Sign on to the Portal, then click the New Appointment option under Appointments.

How can I cancel or request to re-schedule an appointment?

Sign on to the Portal, then click Upcoming Appointments under Appointments. Click Cancel or Re-schedule as needed.

How can I request a referral or view my referrals?

Sign on to the Portal, then click the Referral Request option under Messages.

Clinical FAQ’s

How can I view my lab results?

Sign on to the Portal, then click on Lab/Diagnostic Reports under Medical Records.

How can I view my medication list?

After you sign on to the Portal, all of your medications will be displayed under Current Medications on the Welcome Page. Click the medication name or View All Meds to view them.

How can I refill a medication?

Sign on to the Portal, then click the Refill Request option under Messages.

How can I update my medication?

For questions or concerns about your medication list, use either the Inbox option under Messages or contact your provider’s office directly by phone.

How can I view my Immunizations?

Sign on to the Portal, then click Immunization History under Medical Records.

How can I view my allergies, medications, and problem list (Visit Summary)?

Sign on to the Portal, then click the Visit Summary option under Medical Records. Click the date of the visit to see allergies, medications, problems, and lab results from this visit.

How can I view my current medical record?

Sign on to the Portal, then click the Personal Health Record option under Medical Records.

Insurance & Billing Policies

Cancellation Policy

If you are unable to keep your appointment, please call us as soon as possible so that we may make your time available to other patients. For your convenience, you may cancel by calling us directly during regular business hours at (435) 613-2200, or you may leave a message on our cancellation line 24 hours a day, seven days a week at (435) 613-2204. You may also cancel by sending us a message through our patient portal.

If you are unable to give us notice of at least two hours that you would like to cancel your appointment, you will be charged a missed appointment fee of $50.00. The missed appointment fee must be paid before scheduling another appointment.

Payments – Effective January 1st, 2016

Charges are payable at the time treatment or service is given. Regardless of your medical insurance coverage, our office relies on you to settle your account. As of January 1, 2016, all patients will be required to either set up one of our automatic payment methods or pay the full estimated amount for their visit at check-in.  We will no longer offer the option of charging balances to individual patient accounts.

For your convenience, we offer the following payment options:

  1. If you have insurance, we require that you pay your estimated portion at the time of service (i.e. co-pay, co-insurance, or deductible.) We also require that you set-up an automatic payment method for any additional balance due after the charges are processed according to your insurance contract. We now offer the following automatic payment options:

Credit Card on File: You may now securely leave a credit card on file to pay for any additional amounts left as your responsibility by your insurance company. We will charge your card for the exact amount left as your responsibility by your insurance company. This is similar to leaving a credit card on file for incidental room charges at a hotel.

Greenlight:  You may now securely leave a credit card authorization on file for today’s visit only. We will finalize the authorization for the exact amount left as your responsibility by your insurance company. This is also similar to leaving a credit card on file for incidental room charges at a hotel.

Cash / Check: If you prefer, you may pay an estimated amount for today’s visit by cash or check.  We will refund or bill you for any difference between the amounts collected today and the exact amount left as your responsibility by your insurance company.

  1. If you have a primary and secondary insurance we will bill both of the insurance companies before charging your card for any remaining balance. We will only bill two insurance companies. If you have additional insurance it is your responsibility to bill them.
  2. If you do not have insurance, we require that you pay for the visit in full at the time of service. We accept cash, checks, MasterCard and Visa.

Financial Agreement

We cannot and do not guarantee our services will be paid by your insurance company. If the insurance company denies payment you are responsible to pay us directly for all services provided. You are responsible to pay all charges and fees incurred as shown by our statement unless payment arrangements are agreed upon in writing. Charges shown by our statements are deemed to be correct and reasonable unless protested in writing within thirty days of the billing date. If this accounts becomes deliquent you will be responsible to pay all court costs, attorney’s fees and collection agency commissions incurred in collecting this account, and understand that collection agency commissions might be as much as 50% of the principal balance owing. Insurance regulations require that you pay your co-pay or co-insurance at the time of service. I understand that in order to receive a bill for your co-pay or co-insurance, you will be charged a billing fee of $20.00.

Insurance

Our business office will submit primary and secondary insurance claims for you subject to your having given us current insurance information prior to the service being provided. Policy coverage varies from one insurance plan to another, as do the “usual, customary and reasonable” fees that various insurance plans have established. Our fees are accepted by most plans, but occasionally one of our patients is notified that the amount for our services exceeds “UCR FEES”. Our contractual arrangement is with you, our patients, not your insurance company. Should there be a dispute related to the service provided or the charge for that service, please settle that dispute with your insurance carrier. Our office is not involved in the settlement of such disputes. The final responsibility for the services provided to you is yours. Insurance cards must be received in our office within 30 days of the date of service. We will not accept an insurance card after that time.