Download our Healow app on your mobile device.
If you aren’t sure if you are downloading the correct app, please visit our Patient Portal web page. This will show a direct link to download the app.
This is what the app looks like as you first open the app. If you have never logged into the app before, follow these steps. It is easier to log in on the computer, but not required.
The app will ask to locate our office. There are multiple ways to locate Gagon Family Medicine. Input our phone number in the bottom field of the screen 435-613-2200 or Input our unique clinic Identification Code: CEICBA
Search for your provider through the “Find My Doctor” button. The practice name and location field must be filled in order to find our clinic.
Gagon Family Medicine should be the first listed office.
Once the practice has been added, the app will have the Terms and Conditions, you will need to agree to the Terms and Conditions in order to use this app.
After agreeing to the Terms and Conditions, the Portal Login screen will appear. Input your username and password that you were given by the receptionist.
In case you are not automatically logged in, there are multiple ways to reset your password and/or retrieve your login information. You may call our office and speak with a receptionist to reset your information, or select “Try Easy Login” or reset credentials. If you choose “Reset Credentials” you must know the email that is connected to your account.
After agreeing to the Terms and Conditions, the Portal Login screen will appear. Input your username and password that you were given by the receptionist.
After inputting your information you will be required to verify you account by receiving a code through text or call. Select your preference and Send Code. Once the code is sent, enter it in the provided field
Once the code is verified, you will be prompted to change your password, and set your security questions. After you set your security questions, you will be prompted to agree to our Consent Form.
After agreeing to the consent form you will be directed back to the login screen. Please enter your username and new password. You will then be asked to set a secure pin to your account. Then you will have full access to your Patient Portal.
If the portal prompts request to allow healos to record video, audio and location, please allow the app to do so. This will be essential in order to use the Portal for your Televisits with your provider.
You now have access to your patient portal on the healow app! Become familiar with this app to review your medications, send messages to your provider, request refills and use for your televisit appointments.
How to access and check in for your Televisit appointment with Gagon Family Medicine.
On the day of your appointment, you will get a reminder email of your appointment and a link to follow, if you are using a mobile device or tablet, you must use the patient portal. If not, your device will not allow you to check into your appointment.
You will need to log into your healow app 15 minutes before your appointment time, if you are late, it will show that you no longer have an upcoming appointment and won’t be able to access your Televisit. Once you log into the healow app, your appointments screen with be highlighted red. This means you have an upcoming appointment, you do not need to go into the check in tab for your Televisit.
Click on the red appointment tab to view your Televisit, it will show a page of all upcoming appointments.
Starting Your Televisit
After submitting your vitals, you have the option to review or change your vitals at the bottom of the next screen. If you are ready to go, all you need to do is click the orange “Start Televisit” button. Once you start your Televisit, your screen will show that you are waiting for your provider’s nurse to join. The nurse will go over your current medications and the reason for your appointment before you meet with your provider.
Be patient, it may take us a moment to join you in the visit, if you have been waiting for a prolonged period of time, please call the office on a different device.
Access Your Virtual Appointment from our Website
If you are using a computer for your televisit click this link to access our Patient Portal.
From here you will be prompted to log into your account. If this is your first time, you will be prompted to verify your Date of Birth and create a new password and security questions.
Once you log in, you will have access to your patient portal. The sidebar is the dashboard for the portal. You can send messages, access your medical records and view your Televisit. Make sure to use Chrome as it is the only compatible browser. If you do not have Google Chrome you can quickly download it here.
On the main screen you will see you next appointment. You join the Televisit by clicking the “Join Televisit” toward the bottom of your appointment box. This will get you started for the visit.
Once you join your Televisit, you will need to input your vitals. Please fill this out to the best of your knowledge, it is important for our doctors to have as much information as possible so they can provide the most accurate care. Once you have finished your vitals, press the submit button at the bottom of the screen.
After your vitals have been submitted, you will have a compatibility check, this makes sure that your audio, video and internet connection is functioning properly. If any of these are red, you will need to check your connections. Once this is ready, you will hit submit at the bottom of the screen.
You will also need to accept the consent for the televisit. The submit button is at the bottom of the screen once you have read through the Terms and Conditions.
After everything has been submitted and agreed to, it will verify that everything has been submitted successfully and you may start your televisit.
You will then be checked in and will wait for the nurse to join the visit. Be patient, it may take us a moment to join you in the visit, if you have been waiting for a prolonged period of time, please call the office.
Access Your Virtual Appointment through your email link
You will also receive an email to the email address associated to your account. Click on the orange, Join this Telemed Appointment directly. This will prompt you to fill out your vitals, view a compatibility test for your device and sign the Terms and Conditions.
Once you join your Televisit, you will need to input your vitals. Please fill this out to the best of your knowledge, it is important for our doctors to have as much information as possible so they can provide the most accurate care. Once you have finished your vitals, press the submit button at the bottom of the screen.
After your vitals have been submitted, you will have a compatibility check, this makes sure that your audio, video and internet connection is functioning properly. If any of these are red, you will need to check your connections. Once this is ready, you will hit submit at the bottom of the screen.
You will also need to accept the consent for the televisit. The submit button is at the bottom of the screen once you have read through the Terms and Conditions.
After everything has been submitted and agreed to, it will verify that everything has been submitted successfully and you may start your televisit.
You will then be checked in and will wait for the nurse to join the visit. Be patient, it may take us a moment to join you in the visit, if you have been waiting for a prolonged period of time, please call the office.