General FAQs

1. Sign on to your Portal account.

2. Under My Account there is an option for Personal Information, to enter any change to your address, phone number, and emergency contact information.

3. Under My Account there is an option for Additional Information, to enter any change to your pharmacy, and additional contacts.

Allow up to 24 hours to receive your e-mail. The timing is based on volume and server load. Inform our office if it has been longer than 24 hours so someone may help you.

Contact your provider’s office to establish a Patient Portal account.

1. Confirm that your username is correct. Your username can be found in an e-mail with the subject Patient Portal Access Information – Gagon Family Medicine. Otherwise, click on Can’t access your account? and follow the instructions.

2. Be sure you are typing your password correctly. Your password is case-sensitive (the username is not).

3. If you are still having trouble, please contact your provider’s office so they may help you.

The username is assigned by your provider’s office. Please contact them if you want to change your username.

Sign on to the Portal with your existing password, then click Reset Password under My Account.

Click the Forgot Password? link at the top of the window.

Sign on to the Portal, then click Personal Information under My Account.

Sign on to the Portal, then click Additional Information under My Account.

Sign on to the Portal, then click on Inbox under Messages.

Sign on to the Portal, then click the New Appointment option under Appointments.

Sign on to the Portal, then click Upcoming Appointments under Appointments. Click Cancel or Re-schedule as needed.

Sign on to the Portal, then click the Referral Request option under Messages.

Clinical FAQs

Sign on to the Portal, then click on Lab/Diagnostic Reports under Medical Records.

After you sign on to the Portal, all of your medications will be displayed under Current Medications on the Welcome Page. Click the medication name or View All Meds to view them.

Sign on to the Portal, then click the Refill Request option under Messages.

For questions or concerns about your medication list, use either the Inbox option under Messages or contact your provider’s office directly by phone.

Sign on to the Portal, then click Immunization History under Medical Records.

Sign on to the Portal, then click the Visit Summary option under Medical Records. Click the date of the visit to see allergies, medications, problems, and lab results from this visit.

Sign on to the Portal, then click the Personal Health Record option under Medical Records.

Sliding Fee Discount Program:

Gagon Family Medicine offers discounts on services provided in our Huntington office based on family size and annual income. Our discount program is available to all individuals and families who receive services in our Huntington office with annual incomes at or below 200 percent of the most current federal poverty guidelines.

Gagon Family Medicine does not discriminate in the provision of services based on an individual’s inability to pay; whether payment for those services would be made under Medicare, Medicaid, or CHIP; the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.