Patient Portal FAQ’s Patient Forms Sliding Fee Discount Program

Patient Forms

Insurance

Current as of January 15, 2024
Please verify that we are in-network with your specific insurance plan if not listed.

In-Network

  • Aetna – Commercial
  • Aetna – First Health
  • Aetna – Meritain Health
  • DMBA
  • EBMS
  • Educators Mutual
  • MotivHealth
  • Palmetto GBA Railroad Medicare
  • PEHP
  • Regence BlueShield of Utah – Preferred ValueCare
  • Regence BlueShield of Utah – FocalPoint
  • Regence BlueShield of Utah – Individual and Family Network
  • Regence BlueShield of Utah – RealValue
  • Regence BlueShield of Utah – BlueOption
  • Select Health – Select Choice
  • Select Health – Select Care
  • Select Health – Select Med
  • UMWA H&R Funds
  • United Healthcare – Commercial
  • United Healthcare – UMR
  • United Healthcare – Medicare Advantage
  • University of Utah Health Plans – Healthy U Medicaid
  • University of Utah Health Plans – H.O.M.E. (Healthy Options Medical Excellence)
  • University of Utah Health Plans – Healthy Premier

In-Network Medicare / Medicare Advantage

  • Medicare Part B 
  • Aetna Medicare Advantage
  • United Healthcare Medicare Advantage

Pending Insurance Networks

  • Select Health – Community Care

Out-of-Network Insurances

(Please contact us for our out-of-network billing policies)*

  • Allied National
  • Cigna – All
    • Commercial
    • IBEW Western Utilities
    • Medicare Advantage
  • Direct Care Administrators
  • First Health Network
  • Healthy Utah Network
  • Health West
  • Humana
  • Medicaid – Integrated Health Choice
  • Medicaid – Health Choice Utah
  • Molina – Market Place
  • Molina – Integrated Health U
  • Mountain Health – Co-op
  • Multiplan
  • OptumCare (Carbon and Emery counties are outside their service area)
  • Pearl Health
  • Regence BlueShield of Utah – Medicare Advantage
  • Select Health – Value Care
  • Select Health – Advantage Network
  • Select Health – Share Plan
  • Steward Health Choice

*Often, we are out-of-network because a specific plan is not offered in our geographic area. This happens frequently with remote workers when the home office is in Salt Lake or Utah counties. Please discuss options with your employer.

General FAQs

1. Sign on to your Portal account.

2. Under My Account there is an option for Personal Information, to enter any change to your address, phone number, and emergency contact information.

3. Under My Account there is an option for Additional Information, to enter any change to your pharmacy, and additional contacts.

Allow up to 24 hours to receive your e-mail. The timing is based on volume and server load. Inform our office if it has been longer than 24 hours so someone may help you.

Contact your provider’s office to establish a Patient Portal account.

1. Confirm that your username is correct. Your username can be found in an e-mail with the subject Patient Portal Access Information – Gagon Family Medicine. Otherwise, click on Can’t access your account? and follow the instructions.

2. Be sure you are typing your password correctly. Your password is case-sensitive (the username is not).

3. If you are still having trouble, please contact your provider’s office so they may help you.

The username is assigned by your provider’s office. Please contact them if you want to change your username.

Sign on to the Portal with your existing password, then click Reset Password under My Account.

Click the Forgot Password? link at the top of the window.

Sign on to the Portal, then click Personal Information under My Account.

Sign on to the Portal, then click Additional Information under My Account.

Sign on to the Portal, then click on Inbox under Messages.

Sign on to the Portal, then click the New Appointment option under Appointments.

Sign on to the Portal, then click Upcoming Appointments under Appointments. Click Cancel or Re-schedule as needed.

Sign on to the Portal, then click the Referral Request option under Messages.

Clinical FAQs

Sign on to the Portal, then click on Lab/Diagnostic Reports under Medical Records.

After you sign on to the Portal, all of your medications will be displayed under Current Medications on the Welcome Page. Click the medication name or View All Meds to view them.

Sign on to the Portal, then click the Refill Request option under Messages.

For questions or concerns about your medication list, use either the Inbox option under Messages or contact your provider’s office directly by phone.

Sign on to the Portal, then click Immunization History under Medical Records.

Sign on to the Portal, then click the Visit Summary option under Medical Records. Click the date of the visit to see allergies, medications, problems, and lab results from this visit.

Sign on to the Portal, then click the Personal Health Record option under Medical Records.

Sliding Fee Discount Program:

Gagon Family Medicine offers discounts on services provided based on family size and annual income. Our discount program is available to all individuals and families who receive services in our offices with annual incomes at or below 200 percent of the most current federal poverty guidelines.

Gagon Family Medicine does not discriminate in the provision of services based on an individual’s inability to pay; whether payment for those services would be made under Medicare, Medicaid, or CHIP; the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.